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To ensure the safety of you and your guests as well as our equipment, we include our rental agreement so you will be familiar with and agree to implement the following:


  • A 40% deposit will be required to secure any booking of Supertots. Upon receipt of invoice a 5 day booking hold will book the package and date. No booking will be deemed to be confirmed until the deposit is received in full

  • The rental is for up to 4 hours from your event start time or until 7pm, which ever comes first.


  • Cancellations less than 7 days prior to the event will result in the loss of the deposit.

  • The remaining balance will be required following the setup of the soft play, prior to the start of the event.

  • No refund of the deposit will be given if outdoor parties are unable to go ahead due to rain or other adverse weather conditions.


  • In the event of bad weather the equipment must be covered or moved immediately to prevent further damage.

  • It is the responsibility of the hirer to have a suitable site ready for soft play equipment. The area must be flat, well drained, clear from glass, and clean of debris. We can not set up on dirt or gravel.

  • It is the responsibility of the hirer to ensure there is enough space for the package they have booked. A refund will not be given if there is not adequate space for the package booked by the hirer.


  • Ensure all party supplies have been removed from soft play equipment at the time of pick up.

  • If the equipment is returned in an extremely dirty condition as deemed by Supertots at the time of pick up a $50 fee will be charged, this amount must be paid within 7 days of the event.

  • Any damaged or stolen soft play equipment will be chargeable at an appropriate amount, i.e. cost or repair or replacement.